Terms and conditions

Use of website: This website is owned and operated by Stella Holt, trading as Food Allergy Friends, 28 Fancy Road, Parkend, Gloucestershire GL15 4JP.

By continuing to use this website, you agree to abide by these Terms and Conditions. All enquiries should be directed to stella.faf@hotmail.com

Food Allergy Friends reserves the right to change or amend these Terms and Conditions at any time. Access to resources on the website is via the Members area, which is through signing up to the website. 

Services and Bookings: Services include the resources available on this website such as recipes, directories of approved venues, approved supplier lists, training, workshops, advice and consultancy for caterers, and auditing.  All online materials are freely available to signed up members of Food Allergy Friends. Training, Workshops, Auditing, Advice and Consultancy for caterers, and related documents must be booked by contacting Food Allergy Friends via the website booking pages, by email, or by telephone. Services may be booked between 14 days and six months prior to the date of the event. 

Payments, Charges and Renewals: When a booking is made there is a 50% deposit required, with the remainder of the payment due within 14 days of provision of the service booked. Payment is accepted via PayPal, BACS, or WorldPay. Prices for services are outlined on the relevant pages of the website, and the booking pages, these are variable according to the service required and the size of business, number of participants in training sessions and workshops, and distance travelled. There is no charge for access to website resources. All businesses  listed on Food Allergy Friends' website will be subject to annual audit to renew their listing and use of the website. signed-up members may withdraw from membership at any time, by emailing stella.faf@hotmail.com

Cancellations: Cancellations made within 7 days of making the booking will be subject to a cancellation fee of £25.00 thereafter, cancellation must be no less than 14 days before the event, at which time there will be no refund. Notice of cancellation must be confirmed in writing to Food Allergy Friends, 28 Fancy Road, Parkend, Lydney Gloucestershire GL15 4JP, or by emailing stella.faf@hotmail.com

Food Allergy Friends reserves the right to cancel any event should there be insufficient attendees to carry out the event, in such cases a refund will be made for the price of the event, or the event may be rescheduled for a future date. If an event is rescheduled, the opportunity will be offered for attendees to either, attend the rescheduled event, or receive a full refund. Refunds will not be made for any travel or accommodation costs incurred.

Disclaimer: Food Allergy Friends does not accept liability for any misuse of information on their website. Food Allergy Friends is not responsible for the actions, information, services or goods provided by any listed business. Should you experience an issue with the service provided by any listed business or supplier, please notify Food Allergy Friends in writing, so that we can investigate the complaint, and take appropriate action. Food Allergy Friends does not accept responsibility for the content of any other website list on, or linked to, this website. We accept no liablility for any damage to your equipment, business, or health, howsoever caused. Consumers are responsible to check that information given by any supplier or venue is accurate at the time of service. 

Complaints procedure: Please direct any complaints to stella.faf@hotmail.com We will investigate all complaints thoroughly , and endeavour to resolve the matter within 28 days of the complaint being raised. 

Copyright: The material on Food Allergy Friends' website is covered by copyright  and intellectual property rights, and as such may not be copied, reproduced or used without express permission from Food Allergy Friends.

Privacy Policy: Food Allergy Friends collects your name, email address, other personal information and IP address purely to serve you to the best of our ability. Food Allergy Friends will never share your information with a third party, we take your privacy very seriously, and will only use this information to contact you with regular news about developments connected with food allergies and the hospitality industry, and monitor responses, demographics and items of interest to those who have special dietary needs. You can unsubscribe at any time.

Cookies: Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

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Food Allergy Friends 

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T: 01594 564521

M: 07759 302 881

Forest of Dean, Gloucestershire, UK